Refund Policy

This Refund Policy ("Policy") explains how Deltavique Works ("Company," "we," "us," or "our") handles refunds, cancellations, service credits, and payment disputes for our supply chain coordination, vendor advisory, inventory planning support, and product sourcing assistance services.

Because Deltavique Works provides professional advisory services rather than physical goods, refund eligibility depends on the status of the engagement, the amount of work already performed, the terms of the applicable Service Agreement, and the specific circumstances of the request.

By engaging our services, submitting payment, approving a proposal, or entering into a Service Agreement with Deltavique Works, you acknowledge and agree to this Refund Policy.

Deltavique Works provides consultative, strategic, and coordination-based services. Our work may include discovery calls, supplier research, sourcing documentation, vendor comparison, advisory recommendations, inventory planning structures, project coordination, written deliverables, and ongoing consultation.

Our services are time-based and expertise-based. Once professional work has begun, value is created through analysis, planning, communication, research, and documentation even before final deliverables are completed. For this reason, payments for completed or partially completed advisory work are generally non-refundable.

Deltavique Works does not sell physical inventory, does not take possession of goods, does not act as importer of record, and does not provide freight, customs, or logistics execution services. Refund rules for physical product returns do not apply to our advisory services.

All fees paid to Deltavique Works are non-refundable except where expressly stated in this Policy, required by applicable law, or agreed in writing by Deltavique Works in a specific Service Agreement.

Refunds are not issued solely because a client chooses not to implement recommendations, changes business priorities, delays providing information, selects a different vendor, disagrees with market findings, or does not achieve a desired operational outcome after receiving advisory guidance.

Deltavique Works may, at its sole discretion, offer a partial refund, service credit, revised deliverable, additional consultation, or other commercially reasonable remedy depending on the circumstances of the request.

Monthly retainer services are billed in advance and reserve Deltavique Works' availability, advisory capacity, planning time, and coordination resources for the client during the applicable service period.

• Retainer fees are non-refundable once the service month has begun
• Unused hours, unused consultation time, or unused advisory capacity do not automatically roll over unless stated in the Service Agreement
• Cancellation of future retainer periods must be submitted in writing before the next billing cycle begins
• Payments already processed for an active service month are not refundable because the client pauses work, delays responses, or does not use the full available service capacity

If a client wishes to discontinue a retainer, the client must provide written notice according to the cancellation terms in the applicable Service Agreement.

Project-based engagements may include supplier research, product sourcing assistance, vendor qualification, documentation review, advisory reports, sourcing comparison, or other defined deliverables.

• Deposits or initial payments are non-refundable once project work has begun
• Partial refunds may be considered only if cancellation is requested before substantial work has been performed
• Final payments are non-refundable once final deliverables, recommendations, reports, or advisory outputs have been provided
• If a project is canceled by the client mid-engagement, Deltavique Works may invoice for all work performed up to the cancellation date

Work performed includes but is not limited to discovery, research, vendor outreach planning, supplier review, documentation preparation, analysis, internal coordination, consultation, and report drafting.

Setup fees, onboarding fees, administrative fees, rush fees, discovery fees, and account preparation fees are non-refundable once paid unless otherwise required by law or expressly agreed in writing.

These fees compensate Deltavique Works for initial planning, account setup, document preparation, intake review, calendar allocation, service configuration, and operational preparation necessary to begin an engagement.

If a client requests cancellation before any work has begun, Deltavique Works may issue a refund minus any payment processing fees, administrative costs, or non-recoverable expenses already incurred.

For cancellation requests to be considered before work begins, the request must be submitted in writing and must be received before any discovery call, internal review, research, planning, documentation, communication, or service preparation has started.

Deltavique Works reserves the right to determine whether work has begun based on internal project records, calendar activity, communications, and service preparation history.

Deltavique Works relies on timely client communication, access to accurate information, and reasonable cooperation to deliver advisory services. Refunds are not provided because of delays caused by the client, including:

• Failure to provide requested information, files, approvals, or business details
• Delayed responses to emails, calls, or scheduling requests
• Internal changes in client priorities, budgets, personnel, or business direction
• Failure to attend scheduled meetings or consultations
• Client-side delays in reviewing or implementing advisory recommendations

If a client becomes unresponsive, Deltavique Works may pause the engagement, extend the delivery timeline, or close the engagement according to the applicable Service Agreement. Fees already paid remain non-refundable.

If a client is dissatisfied with a deliverable or advisory output, the client should notify Deltavique Works in writing within seven (7) calendar days of receipt and provide specific details explaining the concern.

Where appropriate, Deltavique Works may provide clarifications, reasonable revisions, additional explanation, or a corrective review if the concern relates to scope-defined deliverables. Revision requests must relate to the original agreed scope and may not be used to request new services, expanded analysis, or additional deliverables not included in the original engagement.

Dissatisfaction with market conditions, supplier availability, vendor pricing, business outcomes, or implementation results does not automatically qualify for a refund because those factors are outside Deltavique Works' control.

If a duplicate payment, incorrect charge, billing error, or overpayment occurs, please contact Deltavique Works promptly with supporting details. Verified duplicate or incorrect payments may be refunded to the original payment method or applied as a credit to future services.

Refunds for verified billing errors may be reduced by non-refundable payment processor fees where applicable and legally permitted. Deltavique Works may require proof of payment, invoice numbers, transaction IDs, or other documentation to evaluate the request.

To request a refund review, the client must submit a written request to Deltavique Works using the contact information below. The request should include:

• Client name and company name
• Invoice number or payment reference
• Date and amount of payment
• Service or engagement name
• Reason for the refund request
• Any supporting documentation relevant to the request

Deltavique Works will review refund requests in good faith and generally aims to respond within five (5) business days. More complex requests may require additional review time.

If a refund is approved, it will generally be processed to the original payment method within ten (10) business days, though processing times may vary depending on payment provider, bank, or card issuer.

If you have questions about this Refund Policy, need clarification regarding payment terms, or wish to submit a refund review request, please contact Deltavique Works using the details below.